Description
The Robotics Field Service Engineer is responsible for all aspects of equipment support performed at customer sites or before delivery, and to ensure that it is completed in compliance with all company policies and standard operating procedures. This will include, pre-installation checks, system installation/commissioning, planned maintenance, troubleshooting, assessment, and breakdown repair.
The Robotics Field Service Engineer is the main contact point with the local customers and the local commercial team for all Service and Repair related questions.
A Day in the Life
- Lead and execute installations and commissioning of new equipment.
- Perform preventive maintenance as per service manual checklist. Perform appropriate testing to confirm system functionality according to the manufacturer’s specifications.
- Attend breakdown calls and perform repairs and troubleshooting independently.
- Provide testing and validation support and data to the Global Service organization.
- Assist in technical support for users of Robotic systems. Including phone and remote support for users and technical staff.
- Collaborate with other field service engineers to troubleshoot difficult service activities.
- Travel to sites to work as a member of the local team to provide efficient repair/installation support.
Must-Haves
- Bachelor’s degree is required – minimum of 4 years of relevant experience or advanced degree with a minimum of 2 years of relevant experience. Good knowledge of troubleshooting methods/skills and capital equipment control.
- Systems are primarily used in the operating room, so healthcare / surgical setting experience is required.
- Experience with robotics or motion control within a large capital equipment environment.
- Team player with strong interpersonal skills.
- Available to travel (around 50% of the time) domestically and internationally and work outside of core office hours.
- Strong analytical and problem-solving skills that are balanced with speed and effectiveness.
- Effective verbal and written English, French and Flemish communication skills.
Nice to Haves
- Vocational/ Trade certificate with minimum 8 years of experience; Diploma/ Associate Degree with minimum 5 years of experience; Bachelor’s degree with minimum 3 years of experience.
- In-depth experience with medical devices for a minimum of 3 years.
- Complete and broad knowledge of operational systems, techniques, and practices typically gained through extensive experience and/or education.
- Effective presentation and negotiation skills.
- Proficiency in Microsoft Office.
- To be based or willing to relocate to Liege area.
We Offer
We offer a competitive salary and benefits package to all our employees:
- Flexible working environment.
- Annual Incentive Plan % depending on company results.
- Pension scheme and group discount on healthcare insurance.
- Training possibilities via Cornerstone/Harvard Manage Monitor/Skills Lab
- Employee Assistance Program and Recognize! (our global recognition program).
About our client
Our client lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.
In everything we do, we are engineering the extraordinary.
Your Answer
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